Secureframe Agent: Antivirus Check


Here are step-by-step instructions for enabling antivirus on a device. 


Confirm that your antivirus solution is running: 

  • If you are using Windows Security or Windows Defender as your antivirus, check that Real-time protection is enabled:
  • If you are using a different antivirus solution, please check that it is enabled and running by opening the Services menu and confirming that your antivirus is "Running".

  • If you have confirmed that your antivirus is running but is still not passing the check, please contact support with the specific name of your antivirus solution and the devices that are not passing.

  • Currently we check for specific verified antivirus programs. If you do not see your antivirus solution in this list and believe that it should be included, please contact support with the name of your antivirus solution.
    Click here to see the list of antivirus programs
    • Antivirus de Microsoft Defender
    • Antivírus do Microsoft Defender
    • Antivirus Microsoft Defender
    • Avast Antivirus
    • AVG Antivirus
    • Bitdefender Antivirus
    • Bitdefender Endpoint Security Tools Antimalware
    • CrowdStrike Falcon Sensor
    • ESET Security
    • McAfee LiveSafe
    • McAfee VirusScan
    • Microsoft Defender Antivirus
    • Microsoft Defender Antivírus
    • Norton 360
    • Norton Security
    • Sentinel Agent
    • Sophos Intercept X
    • Symantec Endpoint Protection
    • Trend Micro Security Agent
    • Windows Defender
    • Windows Defender Antivirus



Confirm that Gatekeeper is enabled, this is usually turned on by default (more information here).


The Secureframe Agent does not currently pull Native Anti-Virus due to Linux not having a native antivirus solution. 

  • *If your Linux device is not 'checking in' after restarting, please refer to this article.

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