Here are step-by-step instructions for enabling antivirus on a device.
Using Windows
Confirm that your antivirus solution is running:
If you are using Windows Security or Windows Defender as your antivirus, check that Real-time protection is enabled:
If you are using a different antivirus solution, please check that it is enabled and running by opening the Services menu and confirming that your antivirus is "Running".
If you have confirmed that your antivirus is running but is still not passing the check, please contact support with the specific name of your antivirus solution and the devices that are not passing.
Currently we check for a specific list of verified antivirus programs. If you do not see your antivirus solution on this list and believe that it should be included, please contact support requesting that it be added and include the name of your antivirus solution.
Using Mac
Confirm that Gatekeeper is enabled, this is usually turned on by default (more information here).
Using Linux
The Secureframe Agent does not currently pull Native Anti-Virus due to Linux not having a native antivirus solution.
*If your Linux device is not 'checking in' after restarting, please refer to this article.
Full list of verified antivirus programs
Antivirus de Microsoft Defender
Antivírus do Microsoft Defender
Antivirus Microsoft Defender
Avast Antivirus
AVG Antivirus
Bitdefender Antivirus
Bitdefender Endpoint Security Tools Antimalware
CrowdStrike Falcon Sensor
ESET Security
McAfee LiveSafe
McAfee VirusScan
Microsoft Defender Antivirus
Microsoft Defender Antivírus
Norton 360
Norton Security
Sentinel Agent
Sophos Intercept X
Symantec Endpoint Protection
Trend Micro Security Agent
Windows Defender
Windows Defender Antivirus