When you initially purchase Secureframe our team will build all the initial Admin or Super Admin roles needed, but we understand overtime additional admins may be required.

If you need to add or provision additional admins, this request will be performed by your Super Admin. If you no longer have a Super Admin at your org, please contact success@secureframe.com for assistance.

Upgrading personnel access to Admins 

1. Navigate to the Personnel Page
2. Search for the User you want to upgrade
3. Click on the users name, or the 3 dot menu on the right and click edit details
4. Once in the user profile click Edit
5. Use the Access Role drop down menu to choose which admin level is appropriate and Save
6. Important Note: only Super Admins can upgrade personnel to Admins

Frequently Asked Questions (FAQ)

What is the difference between Super Admin and regular Admin? 

• Please visit this page for a full explanation of the difference. 

Can an Admin create another admin role? 

• No, only Super Admin's are able to change the Access Role for users. This is to help protect sensitive data like background checks and performance reviews.

I added a new hire to my Admin group, but he still sees the employee portion of Secureframe. What else do I need to do to get him into the full dashboard?

• A user must first have their access upgraded in order to see the full dashboard.
• You can assign either an admin or super admin role, or create a custom role. When the access role is set for the user, they can switch to the dashboard by clicking their user icon in the top right, and selecting Monitoring from the dropdown

I was trying to upgrade a few personnel to Admins using the personnel CSV uploader, but the access role did not change.

• Only Super Admins can change access roles or upgrade personnel to Admins.
• If the user uploading the CSV was not a super admin, this would upload users, but would not change the access role.