Fields Pulled
The Secureframe Agent is a read-only agent. It reports device and compliance settings to Secureframe but does not change anything on your laptop, install software beyond the agent itself, or access personal files.
We collect only the minimum data needed to evaluate compliance checks, such as whether encryption is enabled or a password policy is in place. Device details like make, model, and operating system help your organization identify which endpoint belongs to which employee in Asset Inventory.
Device information
The agent pulls generic device data for all supported operating systems:
Make & Model
Operating System
Serial Number
Memory & CPU
Device name & Device Owner Name
OS support matrix
Compliance checks vary by operating system. Use the table below to see which settings the Secureframe Agent can report on your device.
Check | Windows | Mac | Linux |
Device information | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
✅ | ✅ | ✅ | |
✅ | ✅ | ✅* | |
✅ | ✅ | ❌ | |
✅ | ✅ | ❌ |
*Linux firewall checks look for Uncomplicated Firewall (UFW) on Debian-based distributions.
Note: A blank or missing value for a check marked ❌ above is expected. The agent cannot pull that data on your operating system.
Frequently Asked Questions (FAQ)
Why is my field blank?
A blank or empty value in Asset Inventory usually means one of the following:
Unsupported on your OS. Some checks are not available on every operating system. For example, the Secureframe Agent does not report Native Anti-Virus or Screen Lock on Linux. See the OS support matrix above.
Agent has not synced yet. After installing the agent, your device must stay online for at least 5 minutes. Check results may take a few hours to appear in Asset Inventory after the agent first connects.
Setting not configured on the device. The agent reports what is on your laptop. If encryption, password policy, or another setting is not enabled locally, the field may show as failing or empty until you configure it. See the linked check articles in the matrix for setup steps.
If a supported check stays blank after the agent has synced and your device settings are configured, contact [email protected] or see Employee Installation Device Guide for troubleshooting steps.