This article covers a common confusion with the Secureframe Agent: employees can appear to have Agent-related tasks, but they cannot actually download or install the Agent.
For the full setup workflow, see Secureframe Agent: Complete Guide.
Common causes
The Agent integration is not connected: enabling onboarding settings does not connect the integration.
The Agent integration was archived or disconnected: tasks can remain visible even if the underlying integration is no longer active.
Group configuration mismatch: the group selected for Agent onboarding does not match the intended personnel groups.
What to check
Go to the Integrations page and confirm the Secureframe Agent integration is connected and healthy. See Managing your Integration connections.
Confirm the onboarding group configuration matches the users you expect to install the Agent.
If the integration was archived, reconnect it and re-validate onboarding settings.