What is Finch?

Some of our Human Resource (HR) vendor integrations utilize Finch, a Human Resources API connector. This implementation detail should not affect your experience of the integration, and no sign up or action items are required on your end.

We utilize Finch's read-only APIs and all data is encrypted in our database.

To set up with HR vendors supported by Finch, simply follow the steps to connect which include descriptions of the access level and permissions being utilized in the integration.

What are Assisted Connect Vendors?

Assisted Connect is a method for connecting to your HR provider in a semi-automated fashion. Instead of entering your admin username and password, your HR admin will need to follow a step-by-step guide to create an admin account for Secureframe within your HR system.

🚨Important Note: It's essential to follow these instructions carefully, including adding the Secureframe admin user to the HR system, to prevent integration failures or pending statuses.

Assisted Connect being a semi-automated process requires some amount of manual work, which can be broken down into two phases: net new data intake and data refresh.

The turnaround time for both phases will be two weeks. Therefore, there will be a two-week delay upon connecting an Assisted Connect Vendor for the first time, as well as a two-week delay between data refresh syncs, including those that you trigger manually.

Finch Permissions and Fields Pulled

Data Sync Schedule and Manual Syncs

• Sync Schedule: Data synchronizations are generally completed weekly on Tuesdays. After setting up the integration, please allow until the following Tuesday for the initial data sync to complete.
• Manual Syncs: If immediate data synchronization is required outside of the regular schedule, please contact our Support, Implementation, or Engineering teams. They can initiate a manual sync via our internal tools to expedite the process.

Troubleshooting

Secureframe partners with Finch to enable certain HRIS integrations. If you are using a Finch-powered integration and encounter issues during the setup process, Finch handles the connection and troubleshooting directly.

To get support:

• Follow these steps to grant Finch admin access to your HRIS system.

• Once access is granted, Finch can complete the connection or investigate any setup issues.

If you need additional help, please contact your Customer Success Manager or email success@secureframe.com to help expedite the process.

Frequently Asked Questions (FAQ)

Why do I need to contact Finch for support? 

• Finch is our trusted partner for connecting to your HRIS provider. While Secureframe initiates the integration, Finch handles the technical connection and any necessary troubleshooting. If you're experiencing issues, they’re best equipped to resolve them quickly and securely.

Why is this integration taking so long to connect?

• Some HRIS providers require additional permissions or manual steps to complete the integration. In these cases, Finch may need to work with a representative from your organization to gain admin access. Delays often happen when access hasn’t been granted or when additional provider-specific steps are required. To speed things up, we recommend following these instructions as soon as possible.