Email Logs help company admins stay informed about the automated emails Secureframe sends to users (like task assignments or onboarding invites) and vendors so nothing gets missed. Email logs only show emails created on or after March 17, 2025.

Types of Emails Logged

Here are some of the emails that appear in the log:

• User access (e.g., auditor) role granted or revoked
• General email notifications
  • Personnel task assignments
  • Knowledge base content review requests
  • Admin digest summaries
  • Task digests
  • Test activity alerts
  • Integration disabled alerts
  • Audit notifications
• Security questionnaire assignments
• Employee onboarding invitations
• Trust Center emails (e.g., request accepted or received)
• Vendor review requests

Accessing Email Logs

1. Navigate to Company Settings by clicking the avatar icon in the top-right corner.
2. Select the Email Logs tab.

You can also go to a specific user's Personnel details page to view a log of emails sent to that individual.

Clicking View emails sent to this personnel will take you to the Email Logs tab, filtered to show only emails sent to that user.

What You Can Do 

• Search: Find emails by user name or email address.
• Filter & Sort: Filter by delivery or open status, or sort by date and subject.
• Track: See when an email was sent, whether it was delivered, and if it was opened.

Understanding Automated Task Notifications

Automated email notifications for personnel tasks are only sent to employees who have a start date configured in their profile. 

If employees aren't receiving their scheduled daily or weekly reminders, verify that their start date is populated in their personnel profile. Automated emails are sent Monday through Friday only. 

You can manually send reminders using the "Remind" button at any time, but automated notifications require a start date to function.

Frequently Asked Questions (FAQ)

Why aren't my employees receiving automated email notifications for their pending tasks?

• Automated email notifications for personnel tasks are only sent to employees who have a start date configured in their profile. 
• If an employee doesn't have a start date set, they will not receive automated daily or weekly email reminders, even if their notification frequency is configured. 
• This is intentional functionality to ensure notifications are only sent to active employees. To resolve this, verify that all employees who should receive automated notifications have a start date configured in their personnel profile. 
• You can manually send task reminder emails to users without start dates using the "Remind" button, but they will not receive automated notifications until a start date is added to their profile.