Secureframe enforces strict password security policies to protect user accounts and maintain compliance. This includes strong password requirements, mandatory updates, and preventing password reuse.

Password Requirements

When creating or updating your password, it must meet the following security standards:

• At least 8 characters long
• Includes both uppercase and lowercase letters
• Includes at least one number or symbol
• Cannot contain spaces
• Cannot include the “|” symbol

Password Expiration and Reuse

To maintain security, Secureframe requires annual password updates. If a password expires before being updated, users will be required to reset it before logging in.

Additionally, Secureframe does not allow password reuse. When resetting or updating a password, users must create a new, unique password. If a previously used password is entered, Secureframe will prompt the user to choose a different one.

How to Change Your Password

1. Click your avatar (profile icon) in the top-right corner.
2. Select "My Settings."

3. Navigate to the "Password" section.
4. Enter your current password.

5. Create a new password that meets Secureframe’s security requirements.
6. Confirm the new password and click "Update."
7. Use the new password for future logins.

How to Reset a Forgotten Password

If you are unable to log in and need to reset your password:

1. Click "Trouble Signing In?" on the login page.

2. Select "Forgot Password."

3. Enter your email address and follow the instructions sent to your inbox.

4. Create a new password that meets Secureframe’s requirements.
5. Log in with your new credentials.

Frequently Asked Questions (FAQ)

I can figure out how to reset my password?

• If you're experiencing issues updating or resetting your password, contact Secureframe Support at support@secureframe.com.