EU vs. US Data Centers: Frequently Asked Questions

Data privacy laws continue to evolve and are impacting businesses across the world. Businesses are responsible for meeting the increasing demands of these laws and regulations to ensure the personal data of their customers and clients is safeguarded. To meet these data privacy requirements, many organizations want control of where their data is stored, known as data residency.

Secureframe offers data residency for United States and European customers. With this addition, European customers have the flexibility to choose where their data is stored and processed so they can further ensure data privacy of their customers, and easily achieve and maintain compliance with privacy standards like GDPR.

Where are Secureframe's data centers located?

  • Secureframe currently operates two data centers: one in the United States and one in the United Kingdom.

What data is stored in the EU data center?

  • All customer data for EU-based organizations can be stored in the EU data center. This includes policy documents, user information, audit data, and compliance records.

How does Secureframe ensure compliance with GDPR and other EU data privacy laws?

  • Secureframe is GDPR compliant, ensuring that customer data is stored, processed, and managed in compliance with EU data protection regulations. 
  • Visit our Trust Center to see how we protect information and comply with industry standards and regulations.

Can I choose where my data is stored?

  • Yes, customers can select their preferred data center (EU or US) when setting up their account. 

Does Secureframe transfer data between the US and EU data centers?

  • No, data is not transferred between data centers unless explicitly requested by the customer and agreed upon as part of our data processing agreement.

Are there any performance differences between the US and EU data centers?

  • Both data centers offer the same high level of performance, reliability, and security.
  • Choosing a data center closer to your location may improve latency and data access speeds.

How does Secureframe handle data residency for multinational organizations?

  • For organizations with teams across multiple regions, we work with you to ensure data residency preferences are respected, typically storing data where your primary operations or legal requirements dictate.

Does Secureframe have a European team?

  • Yes, we have a growing European team located in the UK to support you from your first day using the Secureframe platform, through a successful audit, and after to ensure you’re maintaining a strong security compliance posture.

Do you offer technical customer support localized for EU customers?

  • Yes, Secureframe offers technical customer support around the globe to meet customers where they are and ensuring quick assistance during your working hours.

Do you have European partners that can assist us with our compliance program?

  • Yes, our trusted partner ecosystem provides the additional support and services you need to achieve your compliance goals. Our list of partners located in Europe is constantly growing so you can easily find a local Secureframe trusted partner including vCISOs, auditors, and more.

What certifications do the EU data centers have?

  • Secureframe uses AWS and they are responsible for maintaining with industry standards.

How do I know if I’m using the EU data center?

  • Your data center location is confirmed during the onboarding process. If you’re unsure or need to verify your data center, please contact our support team to confirm. 

How do I access the US and UK log-in pages?

Can I migrate my data to the EU data center if I initially started in the US?

  • Yes, data migration is possible upon request. Reach out to support@secureframe.com to discuss the process and timeline.

What happens if my organization operates in both the US and EU?

  • Our Compliance Team can offer guidance on which data center will work best for you. 

Does using the EU data center impact my compliance journey?

  • No, the compliance processes and services we provide remain consistent, regardless of your data center location.

How is data encrypted in the EU data center?

  • Secureframe uses end-to-end encryption for data at rest and in transit. The EU data center employs the same robust encryption protocols as the US data center.

What happens if there’s an outage in the EU data center?

  • Secureframe’s EU data center is equipped with failover mechanisms, redundant systems, and disaster recovery protocols to minimize disruptions. We aim to maintain 99.99% uptime across all data centers.

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