What is the Pending state for Integrations?
After connecting a product on Secureframe, a status will show on the top right corner of the service to indicate whether the connection has successfully been connected or if it is in a pending
state.
Connected services in a pending state will be picked up in our daily pull and should be successfully connected the following day. If a service is showing pending for more than 24 hours, we recommend reconnecting the service to ensure all appropriate permissions are turned on.
What is the difference between the Vendors and Integrations page?
The Integrations page shows a list of all your connected services and the services available to connect. Under this page, you also have the ability to trigger a sync for each connected service to refresh the data within Secureframe. The connected services will also appear as a vendor under the Vendors page.
For example, if you created a new employee email and do not see the new employee in Secureframe yet, you can trigger a sync for GSuite which will refresh the list of employees. After the sync, the new employee email should surface under Secureframe's employee list.
The Vendors page is a master list of all your vendors where you can assign risk levels, upload security certifications, and manage your vendors. Unlike the Services page, adding a vendor to the list will not integrate the service to Secureframe.
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