If you already have background check reports from a third-party vendor and NOT using one of our Integrations, you will need to upload all reports for U.S. employees as evidence in the Data Room and assign them to the relevant employees. This will allow auditors to access the reports directly from the platform.

When uploading the file, ensure that for the Evidence Type, Background Check Report is selected, then select the employee associated with the background check. This will automatically link the check with the user in the platform and mark the associated test as passing.

Visit our full Data Room guide to learn more about how to upload evidence, export, or c.

Frequently Asked Questions (FAQ)

Do you have Background Vendor you recommend?

• Yes, we have 2 vendors (Vetty & Checkr) that are integrated into Secureframe, each offering multiple packages available for the specific background levels you need. 
• 

I tried to export Background Checks but I get the following error and nothing shows up in the export?

• Certain exports like Background checks and Performance Reviews are sensitive and can only be exported by Super Admins. 

I am using one of your Background Providers (Checkr or Vetty) and for some reason Secureframe isn't picking up the Background check with the right user?

• In some cases, you may have accidentally brought in 2 of the same users into Secureframe and the background check isn't sure which to associate with. 
• If you do have 2 of the same users, we recommend Merging those into one first and after that is complete you can manually associate the background check to that new user.

Why can't auditors get access to my background checks from Secureframe?

• Auditor are not Super Admins, so by default they do not have level of access for Background Checks, which contain sensitive data. Also important to note that Auditors don't need to see the background checks. They only need to know that it has been completed and when.
• If your auditor is requesting these documents, your Super Admin can always export and provide manually after careful consideration.