Overview

Admins can reset Security Awareness training for personnel to have the personnel re-complete training as required.

There may be a number of reasons to reset training for a personnel, some of which could include:

• Change the training completion window to match audit window
  test out training from a new training provider
• Align training with internal compliance initiatives
• A need for specific personnel to retake training
• New employee is reusing old employee’s email address

Video Tutorial

Please use this link to watch a video tutorial on resetting your users training

How to reset training

• Navigate to the personnel page
• Locate the personnel that you want to reset the training for
• Click the three dot menu and click reset training

• From the reset training menu, select the training module(s) you would like to reset, you can either select all or the specific training modules you would like to reset.

• Once you've selected the training module(s) you want to reset, you have to make the decision on whether to reset training completion status for all years, or only reset training completion status for the most recent year and hit save. 

• Once training has been reset, you will receive a notification regarding the successful reset, as well as be able to see the changes reflected in the personnel’s details

  

  

Test evidence is updated for reset personnel

1. Once the training has been reset for a personnel, the corresponding test evidence for appropriate test(s) related to the training reset will also be updated. 
2. To view this, navigate to the Tests page
3. Search for the tests related to training module you reset for the personnel
4. Refresh the test
5. Click on evidence and click failing

   

Next steps for personnel

Once the training has been reset for a personnel, they will need to go into employee onboarding by logging into Secureframe and will have to complete the training for the outstanding modules.

How to view historical completion history in Data Room

All previous training completion history is retained and accessible through the Data Room. In order to access the history, click on the steps below.

1. Navigate to the Data Room
2. Click on “Export Data”
3. Select “Trainings”
4. Click export

   

Review the CSV file for history of training completion

Frequently Asked Questions (FAQ)

I reset the security awareness training for every employee because I want them to take it annually. Is there a way to notify them via Secureframe?

• Yes, Admins can turn on Email notifications in the Personnel settings and set those to daily to notify your users automatically.
• Click here to learn how you can do this for individuals or the entire company.