Opening the Notifications Hub
A lot happens in Secureframe between your logins: tests change status, tasks get assigned, auditors leave comments, vendors complete questionnaires, integrations quietly disconnect. The Notifications Hub gives you one place inside Secureframe to see all of it: a bell in the top navigator that collects notifications relevant to you, so nothing depends on catching the right email or checking the right page. Notifications links directly to the item it's about, so you can go straight from "something changed" to acting on it.
Notification settings are grouped by product area. Trust Center document-request outcome emails were also merged into one message.
Click the bell icon in the top navigation from any page in Secureframe. A dot on the bell means you have unread notifications.
The panel opens with your notifications, newest first. Unread notifications are marked with a dot; timestamps show relative time (like "2h ago") for recent items and the date for older ones.
Notifications about critical items, like a failed test or a disconnected integration, are flagged with an error icon so they stand out.
The list updates automatically while you work, so new notifications appear without any refresh on your end.
Reading and managing notifications
Open the item. Click any notification to go directly to the item it's about: the test, task, comment, or vendor in question. Clicking a notification also marks it as read. (If the underlying item has since been deleted, the notification appears without a link.)
Filter to unread. Use the
Unreadtoggle at the top of the panel to see only what you haven't looked at yet. The toggle shows a count of your unread notifications. Just opening the panel doesn't mark anything as read; notifications stay unread until you click them or mark them read yourself.Mark as read or unread. Hover over a notification to mark it as read without opening it, or flip a read notification back to unread if you want to keep it as a reminder.
Mark all as read. Open the panel's overflow menu (⋯) and select
Mark all as readto clear everything at once.See more. The panel shows your most recent notifications; if there are more, click
See moreto expand the panel and load older ones.
When you're all caught up, the panel shows "You're up to date."
What you'll be notified about
The Hub covers activity across Secureframe. What lands in your Hub depends on your role. Task owners see their assignments, admins see program-wide events, auditors see audit activity.
Notification | When it's sent | Who receives it |
Mentioned in a comment | Someone @mentions you in a comment | The mentioned user |
Task assigned | A task or onboarding item is assigned an owner (including self-assignment) | The task owner |
Task overdue | A task passes its due date while still incomplete (checked daily) | The task owner |
Test at risk | A passing test transitions to at-risk | Admins and the test owner |
Test failed | A test transitions to failing | Admins and the test owner |
Integration disabled | An integration connection is disabled, pausing automated evidence collection | Admins |
Audit comment | Someone comments on a test in one of your audits | Admins and the audit's assigned auditors |
Audit test response changed | A test response is submitted (notifies auditors and admins) or marked action-required (notifies admins) | Admins and/or the audit's auditors, by direction |
Audit test added | A custom upload test is added to an audit | Admins and the audit's assigned auditors |
Questionnaire question assigned | A security questionnaire question is assigned to a reviewer | The assigned reviewer |
Vendor submitted | A vendor completes their portal submission | The review's owner and admins |
Vendor access pending | A vendor portal request has been sent and is awaiting the vendor | The review's owner and admins |
Knowledge base question needs review | A review is requested on a knowledge base question, or its review cycle elapses (checked daily) | The question owner |
Monthly product updates | Marketing publishes a new month of product updates (checked hourly) | Company admins |
Company admins also get a monthly product updates notification in the bell. One notification per month, not one per update. It lists that month's update titles. Clicking it opens that month on secureframe.com/product-updates in a new tab. Turn it off under Monthly product updates in Notification Settings if you don't want these.
A notification can land up to an hour after the month goes live on the product updates page.
Edits to a month that already notified do not send another notification.
The first of these went out with October's updates.
Frequently Asked Questions (FAQ)
Does the Hub replace email notifications?
No. The Hub is an in-app companion to email. The same events power both, so you can rely on whichever fits how you work.
How long are notifications kept?
Notifications are retained for 30 days, then automatically removed. Anything older than that won't appear in the panel.
Why did I get a notification hours after the event?
Most notifications arrive within moments of the event.
Two types (overdue tasks and knowledge base review cycles) are based on time passing rather than someone taking an action, so they're detected by a daily check.
Monthly product updates are checked hourly, so that notification can land up to an hour after the page goes live.
Does opening the panel mark my notifications as read?
No. Notifications are only marked read when you click them, use
Mark as readon a row, or useMark all as read.
Why don't I see the bell?
Try refreshing. If you still don't see it, contact your customer success manager for assistance.
Can I turn off the Notifications Hub?
You can't turn off the Hub itself.
You can manage preferences for some notification types in Notification Settings, including Monthly product updates for company admins.
Can I turn off monthly product updates notifications?
Yes. Company admins can turn off Monthly product updates in Notification Settings.
That stops the monthly bell notification only. It does not remove the Hub or other notification types.
Were Trust Center document-request outcome emails changed?
Yes. The three document-request outcome emails were merged into one.
Notification settings are grouped by product area.